Revised Terms and Conditions of Service
Last Updated: [Date]
1. Acceptance of Terms and Conditions
By accessing, using, or registering for the Allce eSIM service (the “Service”), you acknowledge and agree to be bound by these Terms and Conditions of Service (the “Terms”). These Terms constitute a legally binding agreement between you and Allce. If you do not agree to these Terms, please do not use the Service.
2. Service Description
Allce provides a cutting-edge, virtual SIM (eSIM) service that empowers users to seamlessly connect to cellular networks in Mexico. This innovative solution eliminates the need for physical SIM cards, enabling users to effortlessly activate a new phone line directly on their compatible devices. With Allce, users can make and receive calls, send and receive text messages, and access high-speed mobile data while traveling or residing in Mexico.
SIM cards for sale and use exclusively in Mexico by ALLCER INOVACION TECNOLOGIA, S.A. de C.V. and subject to applicable terms and conditions in the United Mexican States.
3. Eligibility and Account Creation
To utilize the Allce eSIM service, you must:
- Be at least 18 years of age;
- Possess a compatible device that supports eSIM technology;
- Provide accurate and truthful information during the registration process;
- Maintain a valid credit or debit card for payment purposes; and
- Be a legal resident of the United States.
To create an Allce account, you will be required to provide certain personal information, including but not limited to your name, email address, and billing information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- Activation Process: To activate your Allce eSIM, you will need to follow the straightforward instructions provided by Allce. This may involve downloading the Allce app, entering the required information, and completing the necessary verification steps.
- Device Compatibility: Allce eSIM service is compatible with a wide range of devices. However, it is crucial to ensure that your device is eSIM-enabled and supports the specific profiles and configurations required by Allce. Please consult your device’s manufacturer or refer to Allce’s compatibility guidelines for the most accurate information.
- Data Usage and Roaming: Data usage will be deducted from your purchased plan. Please be mindful of your data consumption to avoid additional charges. While the Allce eSIM is primarily designed for use in Mexico, it may support limited roaming in certain regions. Roaming charges may apply, and it is advisable to review your specific plan details for more information.
5. Payment and Billing
- Payment Methods: Allce accepts various payment methods, including major credit and debit cards.
- Credit and Debit card information will be handled by your selected payment gateway. Allce will not, in any case, retain, maintain or use data from your credit or debit card.
- Taxes and Fees: Applicable taxes and fees will be added to your bill.
6. Service Limitations and Disclaimers
- Network Coverage and Performance: The quality of service may vary depending on network coverage and conditions in specific areas. Allce strives to provide a reliable service, but interruptions or limitations may occur due to factors beyond our control.
- Emergency Services: While the Allce eSIM can be used to make emergency calls, it is strongly recommended to have a local SIM card or other means of communication as a backup in case of emergencies.
- Device Compatibility and Software Updates: Allce is not responsible for any compatibility issues or performance limitations arising from device-specific factors or software updates. It is essential to ensure that your device’s software is up-to-date and compatible with the latest Allce eSIM profiles.
7. Technical Support
Allce provides technical support to assist you with any issues or questions related to the Service. You can contact our support team through various channels, including email, phone, or online chat. Our support team will strive to provide timely and effective assistance.
8. Termination of Service
Allce reserves the right to terminate your service, with or without prior notice, for any reason, including but not limited to:
- Violation of these Terms and Conditions;
- Non-payment of fees;
- Suspicious or fraudulent activity;
- Technical difficulties;
- Changes in service offerings;
- Legal or regulatory requirements.
9. Limitation of Liability
To the maximum extent permitted by law, Allce shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Service.
10. Modifications to Terms and Conditions
Allce reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Allce website or app. You are responsible for reviewing these Terms and Conditions periodically for updates.
11. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [State], United States of America. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration.
12. Intellectual Property
All intellectual property rights, including but not limited to trademarks, copyrights, and patents, associated with the Allce eSIM service, the Allce app, and the Allce website are the exclusive property of Allce or its licensors. You agree not to use, reproduce, distribute, or modify any of Allce’s intellectual property without prior written consent.
13. Data Privacy and Security
Allce is committed to protecting your personal information. We have implemented appropriate security measures to safeguard your data. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
14. Force Majeure
Allce shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, such as natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, or government actions.
15. Severability
If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected.
16. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Allce regarding the use of the Service and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
17. Contact Information
For any questions, concerns, or support, please contact Allce customer support at [email protected] or [phone number].