PRIVACY NOTICE ALLCER INOVACION TECNOLOGIA

Last updated: [january 22nd, 2025 ]

ALLCER INOVACION TECNOLOGIA, S.A. de C.V. (hereinafter, “ALLCER INOVACION TECNOLOGIA”), with address at Prolongación Reforma 1232, Floor 4, Mexico City, Mexico, C.P. 11910, is responsible for the processing of your personal data in accordance with the terms of this Privacy Notice and in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), its Regulations, as well as the Federal Telecommunications and Broadcasting Law (LFTR).

1. Personal Data Collected

ALLCER INOVACION TECNOLOGIA may collect the following personal data:

• Identification data: Name, surname, date of birth, nationality.
• Contact data: Address, telephone number, email address.
• Financial data: Banking or payment information when necessary.
• Browsing data and cookies: Information about the use of our website.
• Traffic and geolocation data: IP address, connection history, real-time or historical location, call and message data.
• Consumption and billing data: Information about contracted plans, call duration, payment history and consumption.

Sensitive personal data is not collected. In case of requiring them, your express consent will be requested.

2. Purposes of Processing

Personal data will be used for the following purposes:

Primary purposes (necessary for the provision of the service):

• Registration and user administration on our platform.
• Processing of purchases and payments for services.
• Sending confirmations, updates and user support.
• Addressing questions, clarifications or complaints.
• Management and maintenance of the telecommunications network.
• Compliance with regulatory obligations before the Federal Institute of Telecommunications (IFT).

Secondary purposes:

• Sending advertising, promotions and personalized offers.
• Satisfaction surveys and market research.

If you do not want your data to be used for secondary purposes, you can send an email to info@travelconnected.com with the subject “I do not wish to receive advertising”.

3. Transfers of Personal Data

3.1. Payment Gateway

ALLCER INOVACION TECNOLOGIA is committed to ensuring that transfers of personal data to third parties comply with applicable legal provisions. In this sense, your personal data may be transferred to third parties only when necessary to:

• The provision of services related to payment processing, technical support, logistics or any other activity related to the primary purposes described in this Privacy Notice through Stripe, PayPal and Pinpeo.

  • Stripe: https://stripe.com/mx/privacy
  • Paypal: https://www.paypal.com/mx/legalhub/paypal/privacy-full
  • Pinpeo: https://pinpeo.com/aviso-de-privacidad.html

• Comply with legal or regulatory obligations imposed by competent authorities.

• Ensure the maintenance, development and improvement of our services, including those provided by external providers.

In all cases, ALLCER INOVACION TECNOLOGIA will implement contractual, technical and administrative measures to ensure that third-party recipients use personal data exclusively for authorized purposes and under conditions of strict confidentiality and security. In addition, in the case of international transfers, it will be guaranteed that the receiving country has adequate levels of data protection, in accordance with applicable legislation.

For any questions about this clause, you can contact us through the means indicated in this Privacy Notice.

3.2 Your data may be shared with:

• Service providers: Payment processing, technical support or logistics companies.
• Competent authorities: In compliance with legal obligations.
• Security and law enforcement authorities: Attorney General’s Office, Federal Institute of Telecommunications and other entities in compliance with current legislation.

4. Data Retention

In accordance with the Federal Telecommunications and Broadcasting Law (LFTR), some personal data may be retained only for the time necessary to provide the contracted services and as long as there is a legal basis that allows it, in accordance with applicable laws.

5. Exercise of ARCO Rights

You have the right to Access, Rectify, Cancel or Oppose (ARCO) the processing of your personal data. To exercise these rights, you must send a request with the following information:

• Full name and official identification document.
• Proof of address (when applicable).
• Description of the right you wish to exercise.
• Contact address to receive a response.

The request must be sent to the email info@cbx.allce.mx with the subject “Exercise of ARCO Rights”. ALLCER INOVACION TECNOLOGIA will respond within a maximum period of 15 business days.

6. Security Measures

To protect your personal data, we implement administrative, technical and physical security measures that prevent unauthorized access, use or disclosure.

7. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. You can disable them in your browser settings.

8. Modifications to the Privacy Notice

ALLCER INOVACION TECNOLOGIA reserves the right to modify this Privacy Notice. Any changes will be published at https://cbx.allce.mx/privacy-policy/

9. Complaints and Reports

If you believe that your right to the protection of personal data has been violated in relation to telecommunications services, you can file a complaint with:

• National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) at www.inai.org.mx.
• Federal Institute of Telecommunications (IFT) at www.ift.org.mx or by phone at 800 2000 120.

For any questions, you can contact us at info@travelconnected.com or by phone at 55 5153 0108

Last updated date: [January 22nd, 2025]